With the introduction of advanced technologies including augmented reality (AR), virtual reality (VR) and extended reality (XR), comes the need for more and better training of technicians and operators in order to reap these technologies’ most efficient and profitable practical application.
Speaking as a member of a panel discussing overcoming barriers for XR and immersive technology adoption at Industrial Immersive 2024 in Houston, Scott Burkey, XR technology fellow with WestRock, observed that the COVID-19 pandemic, while "a terrible thing for our planet," uniquely drove his company to champion utilization of extended reality technologies.
"Overnight, I went from being the guy reaching out trying to find factories to put technology into, to my phone lighting up every day," Burkey said.
Co-panelist Susan Spark, learning technology manager with SLB, noted her company’s careful approach to embracing these multi-reality technologies.
"One of the cautions that we have, particularly from the learning perspective, is that you have to do an analysis of what the performance issues are, whether it’s a headset or PowerPoint, or whatever that may be," Spark said. "You can’t overlook the actual need for this kind of training."
She described one of the company’s VR pilot training projects as a kind of a "Big Bang" pilot. The training, she said, involved several types of drilling rigs in several weather scenarios taught over two weeks in a role-playing course.
"How can you train someone to secure a drilling rig when a hurricane is coming? How do you train someone to do that?" Spark asked, suppressing a laugh. "You can’t really learn it in a [classroom]. The way you learn it is to be there and do it. And the closest we can come to that safe space is VR."
Co-panelist Jennifer Rogers, executive officer of the Learning Technology Standards Committee with the IEEE-Institute of Electrical and Electronics Engineers, enthusiastically agreed with Spark’s concern about promoting a solution in search of a problem.
"It doesn’t matter whether it’s XR or AR or a digital twin," Rogers said. "What’s really important is that you have a problem you’re trying to solve and you’re very specific around what human behaviors you’re trying to change to bring about the value you’re trying to create." h/t Nancy Ford @ BIC Alliance
Read more about what XR leaders from Subsea7, WestRock, IEEE and SLB shared on best practices for launching and scaling an Immersive Tech program.